BST & Co. | Accounting, Business Advisory, and Management Consulting

Bringing it all together

GUIDE | August 29, 2022

Authored by RSM US LLP

Your employees are the face of your brand and your customers’ primary points of contact. Improving your employee experience (EX) is critical to enhancing your customer experience (CX) and the moments that matter—the two are inextricably linked.

Our best practices guide illustrates ways you can improve EX (and thus CX) with insights, including:

  • How to modernize hiring attraction and retention
  • Why you need to establish an “employee brand”
  • The critical importance of change management
  • Conducting employee surveys to get a real-time read

This article was written by RSM US LLP and originally appeared on Aug 29, 2022.
2022 RSM US LLP. All rights reserved.

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BST & Co. is a proud member of the RSM US Alliance, a premier affiliation of independent accounting and consulting firms in the United States. RSM US Alliance provides our firm with access to resources of RSM US LLP, the leading provider of audit, tax and consulting services focused on the middle market. RSM US LLP is a licensed CPA firm and the U.S. member of RSM International, a global network of independent audit, tax and consulting firms with more than 43,000 people in over 120 countries.

Our membership in RSM US Alliance has elevated our capabilities in the marketplace, helping to differentiate our firm from the competition while allowing us to maintain our independence and entrepreneurial culture. We have access to a valuable peer network of like-sized firms as well as a broad range of tools, expertise and technical resources.

For more information on how BST & Co. can assist you, please call (518) 459-6700.